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FIG 0.0 · INBOX

Gmail, Outlook and 365 in oneinbox.

Connect all your email accounts — personal Gmail, work Gmail, Outlook, Microsoft 365 — and manage them in one interface, synced in real time. Oracle drafts your replies, you undo a send even on Outlook, and your incoming emails build your contact records on their own.

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No credit card required.

Unified toncrm.io inbox: an open email with the folder rail (Inbox, Starred, Snoozed, Sent) and the Reply, Forward and Share actions.
FIG 0.1 · MULTI-ACCOUNT

All your accounts, one interface.

Think about your day right now. You've got your personal Gmail open in one tab, the business Outlook app in another, and a third account — the team's or an old domain — that you check once a week and that keeps piling up important stuff. You spend your day hopping between them, and there's always a message that falls through the cracks.

toncrm brings it all into one interface. You connect Gmail, Outlook and Microsoft 365 at the same time — as many accounts as you've got — and you read them all in one place. A picker at the top lets you switch from one inbox to another in one click, or see everything at once.

The connection goes through Google and Microsoft's official authentication: your password is never stored, never seen. toncrm just gets a revocable permission, and it refreshes that access on its own in the background. You connect once, and it stays connected.

Don't confuse it with Conversations. The inbox is your personal employee email. Conversations is the multi-channel hub on the client side (SMS, Messenger, chat). Two distinct surfaces, no merging.
FIG 0.2 · SYNC

Real-time push — zero polling.

Most tools that plug into your email check for something new at a regular interval — every two or five minutes. That's polling: you find out an important email came in with a delay.

toncrm works the other way around: it's Gmail's or Outlook's server that tells toncrm the second an email arrives. The message shows up instantly, without you refreshing.

The other half is incremental sync: instead of re-downloading your whole inbox, toncrm only fetches what changed. Even with a hundred thousand emails, the interface stays fast.

Instant push
The server tells toncrm the moment it arrives
Incremental sync
Only what changed — 100k emails stay smooth
Polling every 5 min → replaced by push
Email sent Undo
Gmail UndoOutlook UndoMicrosoft 365 Undo
5 s by default · adjustable up to 30 s
FIG 0.3 · SAFETY NET

Undo your send — even on Outlook.

We've all been there: you click Send, and half a second later you get that sinking feeling. You forgot the attachment. You wrote the wrong name. You replied to everyone.

When you click Send, the email doesn't leave right away — it waits a few seconds (five by default, adjustable up to thirty), and an Undo button is right there. You click, and the message is pulled back before it reaches anyone.

Gmail offers this — but only for Gmail. If your account is Outlook or 365, you don't get it. toncrm handles the undo on its own side: it works for all your accounts, Outlook and 365 included. The safety net doesn't follow your provider — it follows you.

FIG 0.4 · ORACLE IN YOUR INBOX

Oracle drafts your replies.

Email is rarely the work you love. It's the work that eats away between the real work. Oracle lives in your inbox to take the most tedious part off your hands — and it prioritizes based on what matters (a hot lead, a long thread left unanswered) and keeps itself to a few suggestions a day so it doesn't become noise.

It drafts your replies
You ask Oracle to reply, it reads the whole thread and writes you a coherent response, already dropped into the compose window. A three-paragraph reply you'd have spent ten minutes on, you just have to approve it.
It sums up long threads
Twenty emails on a project when you get back from vacation? Oracle pulls out the key points, the decisions made and what's left to do. You get up to speed on the file in thirty seconds instead of thirty minutes.
It suggests time slots
Someone wants to meet you? Oracle looks at your calendar, finds three open slots and drops them right into your reply. No more back-and-forth « are you free Tuesday? ».
FIG 0.5 · SECURITY

A malicious email won't break your CRM.

Email is the number one attack vector on the web: hidden scripts, tracking images, booby-trapped HTML. toncrm processes every incoming email before showing it to you. You read your email with total peace of mind.

Hidden scripts removed
No embedded code can run when you open the message.
Images through a secure proxy
The sender never sees your IP address or when you open it.
Sanitized HTML
The content is cleaned so no booby-trapped email can hijack your interface.
FIG 0.6 · MASTER COMPOSER

Aliases, signatures, labels, conversions.

Send-as / sending aliases
A « From: » picker in the composer lists all your verified Gmail + Outlook aliases. You send from the right address without switching accounts.
N signatures, just-in-time sync
One signature per alias. You change it in Gmail? It's up to date here in ~200-500 ms — not in 24 hours. It injects itself into the right alias on its own.
Two-way Gmail labels
Create a label in toncrm → it shows up in Gmail/Outlook. Delete it → it disappears everywhere. The CRM is the source of truth, no more sidebar desync.
Scheduled sends by time zone
Write at 11 p.m., schedule it for 8 a.m. the next day. toncrm respects the right time zone, so it goes out when it's most likely to be read.
Email → task or event
Turn an email into a task or calendar event in one click — prefill done, link back to the inbox, the sender becomes the invitee.
Multi-drafts + smart compose
Multiple drafts per conversation in tabs (Gmail pattern), plus subject and recipient autocomplete — zero AI, instant.

Ten folders, and your categories respected. On top of the standard folders, Gmail's categories (Primary, Promotions, Social) and Outlook's Focused mode are kept as-is. toncrm doesn't change the way you sort, it respects it.

Inbox Starred Snoozed Sent Drafts Scheduled Spam Trash All Follow-up
FIG 0.7 · SELF-BUILDING DATABASE

Your emails build your contacts on their own.

An up-to-date contact database is precious — and it's tedious to maintain by hand. toncrm does it for you, straight from your emails.

A message comes in from an address already in your CRM? toncrm automatically links it to the right record, and the exchange shows up in the contact's history. An unknown address? toncrm creates the record on its own, name and email already filled in.

Your database builds itself as you go. Not one important contact stuck only in your inbox without existing in your CRM.

Email from marie@reno-bouchard.ca
Contact record created automatically
Access to the shared inbox interrupted
One second · no ticket · no waiting
FIG 0.8 · AUTONOMY

Access broken? Fix it yourself.

In real life, access to shared inboxes always ends up getting tangled — someone leaves, a permission drops, a migration leaves a gap. In most CRMs, you're stuck: you write to an admin, you wait for them to figure it out, and then fix it by hand. That can take a full day.

toncrm detects the situation and shows a banner with a « Fix my access » button. You click, and toncrm gives you the right access back on its own, based on your existing permissions. No ticket, no waiting, no depending on someone else.

FIG 0.9 · THE POLISH

And every detail that matters.

Gmail-style keyboard shortcuts
Navigate (J/K), archive (E), reply (R), compose (C), search (/). You barely touch your mouse anymore.
Read receipts
Know when your important email has been opened.
Retention policy
Automatic purge of old emails per your rules, with a log before each deletion.
Automatic categorization
Your emails sorted on their own: invoices, support, sales, marketing, internal, spam.
Full-text search
Fast, across your whole history, no matter the account.
« N new » badges
A counter per tab and per category, Gmail-style — decoupled from « read / unread ».
Real-time threads
The badge updates live, even on mobile (no more frozen views).
Configurable send undo
From 0 to 30 seconds, your call — across all your accounts.
Full CSV export
Your emails exported for a Law 25 audit.
« View in Gmail / Outlook »
A direct link to the original interface when you need it.
FIG 1.0 · BY THE NUMBERS

The inbox, in facts.

  • 3 providers unified: Gmail, Outlook, Microsoft 365
  • Multiple inboxes per employee, in one interface
  • Real-time push sync, incremental (no polling)
  • Send undo up to 30 seconds, even on Outlook
  • Oracle: drafts, thread summaries, time-slot suggestions
  • Two-way Gmail labels (CRM = source of truth) + send-as / sending aliases
  • N signatures per alias, just-in-time sync (~200-500 ms, not 24h)
  • Email → task or event in 1 click · multi-drafts · smart compose
  • Security: HTML sanitizing + image proxy on every email
  • Auto-created contact records + full CSV export (Law 25 audit)
  • 10 folders + Gmail categories / Outlook Focused mode respected
FIG 1.1 · FAQ

Everything about the inbox.

Gmail, Outlook and Microsoft 365, connected through official authentication — multiple accounts at once, in one interface.

No. The inbox is your personal employee email (Gmail/Outlook). Conversations is the multi-channel hub on the client side (SMS, Messenger, chat). The two are separate and don't mix.

Yes — the undo is handled by toncrm, so it works even on Outlook and Microsoft 365, which don't offer it natively.

No. The sync is incremental and the list is paginated — even a hundred thousand emails stay smooth.

Oracle drafts the replies and sums up threads, but you keep control of every send.

toncrm never stores your password. The connection goes through Google and Microsoft's official authentication, with a permission you can revoke at any time.
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FIG 1.2 · GET STARTED

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