You have a problem with your CRM at 8 a.m. on a Monday morning. Your clients are calling, your invoices are blocked, and you need help now. You open the support chat and land on Rajesh in India who only speaks English. Or on Pierre in Paris who doesn't understand what QST is. That's the reality of most CRMs on the market.
France French isn't Quebec French
Accounting and legal terms are different between France and Quebec. In France, they talk about TVA, avoir, SIREN, bilan comptable. In Quebec, it's GST, QST, NEQ, and income tax returns. Support in France French doesn't understand your reality — not because they're incompetent, but because the context is completely different. When you say 'my GST/QST invoice is wrong,' HubSpot support in France has no idea what you're talking about.
The impact on adoption by your team
Support isn't just for emergencies. It's also for training, onboarding new employees, and optimizing how you use the CRM. If your team can't ask questions in French and get clear answers, adoption will be slow and incomplete. A poorly used tool is a useless tool.
What toncrm.io offers
toncrm.io support is based in Quebec, in Quebec French. Whether by chat, email, or phone, you talk to someone who understands your reality: Quebec taxes, Law 25, the RBQ standards for construction, the OACIQ for real estate, the Ordre des CPA for accountants. The documentation, video tutorials, and guides are all in French.
Response time
Live chat is available Monday to Friday, from 8 a.m. to 6 p.m. (Eastern time). The average response time is 4 minutes. Emails are answered in under 2 hours. For Business and Enterprise clients, phone support is available with a dedicated number.
Assisted onboarding
Every new toncrm.io client gets a 30- to 60-minute onboarding session with a specialist. We set up your pipeline together, import your contacts, build your first workflows, and answer all your questions. It's included in the price, not an extra charge.
Knowledge base in French
Our help centre contains more than 150 articles in French, with screenshots and videos. Step-by-step guides for every feature: how to create a quote, how to configure a workflow, how to enable the Clodyne voice AI, how to sync QuickBooks. Everything is written in clear French, without needless jargon.
Community of entrepreneurs
toncrm.io clients have access to a private group of Quebec entrepreneurs who share their tips, their workflows, and their use cases. It's often there that you find the best ideas to optimize how you use the CRM — real entrepreneurs who face the same challenges you do.
French-language support isn't a luxury — it's a fundamental criterion for a tool you'll use every day. When you choose a CRM, make sure the support is in your language and understands your context. toncrm.io is built for that.
