You're on a job site, in a client meeting, or simply focused on an important file. The phone rings. Before toncrm.io, you had two options: answer and lose the thread of what you were doing, or let it ring and risk losing a potential client. According to the stats, 80% of clients who reach voicemail never call back. Every missed call is potentially thousands of dollars going up in smoke.
Clodyne answers for you, in Quebec French
Clodyne is the voice AI assistant built into toncrm.io. She answers calls in natural Quebec French — not a robot reading a monotone script, but a smooth conversation that adapts to the context of the call. Clodyne uses a voice synthesized from real Quebec voices, with the intonations and expressions we use here.
When a client calls, Clodyne introduces herself on behalf of your business (not on behalf of toncrm.io), asks the right questions (type of project, rough budget, desired timeline, urgency), and qualifies the lead automatically based on the criteria you've set.
Automatic record creation in the CRM
Every call handled by Clodyne automatically generates a record in toncrm.io: client name, phone number, type of request, a full text summary of the conversation, and a qualification score. You find it all in your Kanban pipeline when you're available. No notes scribbled on a scrap of paper, no voicemails to listen to again — everything is structured and ready to be handled.
Smart routing of emergencies
Clodyne knows how to tell a standard request from an emergency. If a client calls about an urgent water damage, a broken window, or any situation you've defined as urgent, Clodyne can transfer the call directly to your cell. You define the emergency criteria based on your line of business. For a construction contractor, an emergency is different from that of a real estate agent.
Smart SMS too
Clodyne isn't limited to voice calls. She also replies to SMS in French, with the same level of naturalness and personalization. Clients who prefer texting over calling get an answer in a few seconds, even at 2 a.m. To learn more about SMS marketing, read our article on SMS for Quebec SMBs.
Automatic French/English bilingual
If a client calls or texts in English, Clodyne switches automatically. No need to configure anything — she detects the language in the first few seconds of the conversation and adapts. That's especially useful in Montreal and in regions where the clientele is mixed.
Reports and insights
Every week, you get a report with the number of calls received, the qualification rate, the most frequent types of requests, and the peak hours. These insights help you fine-tune your strategy: if 40% of calls come in between noon and 1 p.m., you know that's when your potential clients take their lunch and use the chance to call.
How much does it cost vs. a receptionist?
A full-time receptionist in Quebec is a minimum of $35,000-45,000/year in salary, plus benefits, vacation, and sick days. Clodyne is included in the Business plan ($349/month) and Enterprise plan ($599/month). That works out to $4,188/year for Business — about 10x cheaper than a human receptionist, with 24/7 availability.
Clodyne doesn't replace a human for complex conversations. But for qualifying leads, taking messages, and making sure every call is handled, it's a game-changer for entrepreneurs who often work alone or in a small team.
